Customer Support Technician French, Portuguese, Italian

Beschrijving

For our new pan-European project we are looking for technology geeks with passion to share their wide product expertise with others.
We are a global fast growing company in consumer electronics sector. Our brand stands for stylish design, perfect harmony that fits your life and smart technology. To assist our consumers in enjoying the ‘smart technology’ in our products we are building a new customer support center for Europe and look for enthusiastic colleagues to join our various language teams. If you are passionate about technology, have reference experience as (call center) support engineer or technician and would like to join fun and dynamic pan-European project – we would like to meet you!

Job description:
You will be providing support by phone and email towards end-consumers, dealing with product specifications or operation inquires and potential repair support requests. Your aim is to accurately diagnose the problem (troubleshooting) and to resolve it based on your personal technical expertise, induction training provided and by using various tools / databases available within the project. You will also answer commercial, general business queries, provide pre-sales information or marketing campaign or promotion details.

As Customer Support Technician you will be specialized in one or more of the following product groups:
- white goods;
- brown goods;
- mobile communication;
- notebooks;
- air conditioning.

Required skills:
- native language skills in one of the following languages: French, Portuguese or Italian;
- beside the native language skills, good practical knowledge of English;
- technical knowledge or working experience in one of the above mentioned product group;
- analytical mind for troubleshooting;
- good listening and comprehension skills;
- customer oriented mindset;
- good communication skill written (grammar, spelling) and verbal;
- proactive, result oriented;
- committed team player and a motivated self-starter.

Working hours:
Monday - Friday: 8:00- 20:00h

What do we offer:
- travel expenses: 100% refund for public transport and a maximum of €130,- per month for own transport (car);
- professional training;
- central working location, easily accessible by train, bus, bike or car;
- good working atmosphere;
- good working conditions.

Are you interested in this job? Click at the end of this page to send your application! Would you like to know more about this job? Call 043-3507500 and ask for Angela Piëtte.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan